Leading the way for beauty stores worldwide, cosmetic retailer Sephora was one of the first brands to introduce bots on Facebook Messenger and Kik. ...

In October 2016, eBay released its Messenger chatbot ShopBot for ecommerce. ShopBot can brag of its excellent contextual understanding and machine learning abilities as ...

The most common anthropomorphic feature was gender with 9 chatbots being female, 5 male, and 1 transgender. In addition, 1 chatbot had its gender ...